Picture by FreepikVOZIQ AI not too long ago concluded the manager assessment assembly with Hawx’s management group, the place VOZIQ AI’s chief knowledge scientist, Vasudeva Akula, rolled out a 365-day roadmap for proactive buyer expertise administration, proactive renewals and loyalty administration, utilizing AI pushed insights for every buyer.
Matthew Mehr, the president and co-founder at Hawx, stated, “We’ve recently rolled out the VOZIQ AI solution to monitor attrition risk and proactively address customer issues to extend customer lifetime. We are happy to see that the VOZIQ AI team implemented the AI solution within 90 days from the day we shared data from our data warehouse. This new intelligence is a great addition to our suite of tools that help us design initiatives to exceed our customers’ expectations and solidify our commitment to delivering top-quality pest control services for homes and businesses nationwide. We believe that our partnership with VOZIQ AI will help us use advanced AI technology to transform how the business operates and unlock new growth possibilities.”
The 365-day roadmap for AI-enabled buyer retention transformation is predicated on an in depth 90-day evaluation and integration of Hawx’s knowledge sources with VOZIQ AI’s cloud-based predictive intelligence platform and subsequent growth of predictive fashions to proactively increase CLV good points via 2024.
The roadmap encompasses:
- Implementation of churn prediction fashions based mostly on historic knowledge and VOZIQ AI’s third-party enrichments (value, dimension and site of the house and the highest pests within the space)
- Deploying a contact-centre agent UI that shows buyer threat and income alternatives
- Implementation of selling methods and IT integrations to scale up renewals
- Optimisation of economic metrics similar to Buyer Lifetime Worth based mostly on historic knowledge.
“We are delighted to be a part of Hawx Pest Control’s AI-enabled transformation journey. This partnership is another validation for VOZIQ AI’s unmatched expertise in using AI technology to help subscription businesses to protect and grow their customer lifetime value. Our AI Centre of Excellence (ACE) will work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value,” stated Vasudeva Akula, the chief knowledge scientist at VOZIQ AI.
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