QNAP has pulled a just lately launched firmware replace after widespread buyer stories that it is breaking connectivity and, in some circumstances, locking customers out of their gadgets.
QTS 5.2.2.2950 construct 20241114, the buggy firmware inflicting these points, was launched this Tuesday for an extended record of QTS network-attached storage (NAS) fashions to patch a number of safety vulnerabilities and repair varied identified points.
Nonetheless, based on customers who’ve put in it since then, it additionally breaks varied NAS options and capabilities, together with the power to connect with up to date gadgets which might be displaying “Your login credentials are incorrect or account is no longer valid” errors even after resets.
Others additionally see “Detected unauthorized changes when starting up the system” errors and have issues utilizing built-in apps like Malware Remover, File Station, and Useful resource Monitor “as a result of Python2 just isn’t put in.”
“I can not connect with my information by means of the identical community; when accessing it by means of the browser, it stays caught on the login web page, one buyer stated. “When accessing by means of the myQNAPcloud account, I can join, however it doesn’t open; I attempted restarting, and it didn’t get well. I attempted a number of connection choices.”
“After updating to the latest QTS it completely broke my SMB shared drives even though the application was up to date. I had to roll back to the previous QTS version and now I am fine,” one other added.
Whereas the corporate has but to launch a public assertion or advisories relating to these ongoing points, QNAP’s assist staff has replied to some affected prospects, saying that the replace has been faraway from the downloaded web page of impacted NAS fashions.
QNAP recommends downgrading the firmware to QTS 5.2.1.2930 construct 2024102, which ought to resolve the connectivity and damaged apps points.
“We do have a problem with this 5.2.2 update on some NAS devices related to the DOM secondary partition. The official R&D recommendation is to downgrade the firmware via Qfinder Pro to 5.2.1,” QNAP’s assist staff stated.
QNAP has but to answer to a number of requests for remark made by BleepingComputer earlier right now.
