Nextiva vs RingCentral (2025): Which One is Greatest for Your Enterprise?

Nextiva and RingCentral are two of the most effective VoIP cellphone methods in the marketplace. Each VoIP options are respected, dependable and supply comparable enterprise communications options, which makes it robust to decide on between these choices.

I sometimes suggest Nextiva simply forward of RingCentral for many companies as a result of it’s a greater worth and simpler to make use of for smaller groups; nevertheless, RingCentral remains to be a superb decide, particularly for bigger firms with superior wants. Learn on to see if Nextiva or RingCentral is best for you on this head-to-head comparability.

Nextiva vs. RingCentral: Comparability desk

Backside line: It’s a detailed name, however Nextiva wins as a result of it’s the perfect mix of value, options and value, making it a greater total match for many companies.

Find out how I evaluated Nextiva vs. RingCentral, and take a look at my beneficial VoIP service suppliers under.

Nextiva vs. RingCentral: Pricing

Nextiva and RingCentral each provide three enterprise communication plans with extra options, capabilities and advantages at every tier. And each VoIP options have the identical billing construction — charges are based mostly on per person per 30 days, with reductions in the event you commit yearly.

Each of those suppliers make it simple to scale. You can begin with an entry-level plan after which improve once you’re prepared or have to unlock extra superior options.

Nextiva pricing

• Important plan: Begins at $18.95 per person per 30 days when billed yearly.
• Skilled plan: Begins at $22.95 per person per 30 days when billed yearly.
• Enterprise plan: Begins at $32.95 per person per 30 days when billed yearly.
• Free demo obtainable.

RingCentral pricing

• Core plan: Begins at $20 per person per 30 days when billed yearly.
• Superior plan: Begins at $25 per person per 30 days when billed yearly.
• Extremely plan: Begins at $35 per person per 30 days when billed yearly.
• RingCentral affords quantity reductions once you hit 100 customers.
• Free 14-day trial and demo obtainable.

Winner: Nextiva. It’s shut, however Nextiva has the sting due to its lower cost for comparable options and higher worth for smaller groups.

Nextiva vs. RingCentral: Function comparability

RingCentral has extra superior options than Nextiva. That stated, Nextiva affords some fundamental options at its decrease plan tiers that you just don’t get from RingCentral until you’re on a costlier plan.

With both supplier, you’re getting the next options included with a base plan:

• Limitless calling within the U.S. and Canada.
• Video calling.
• Staff chat.
• Free native or toll-free quantity.
• Video convention recording.
• Voicemail.
• Auto attendant.
• Cellular and desktop apps.

Total, there’s a few 90% overlap of all obtainable options between every platform, however there are some slight variations in how they’re supplied and for what value.

Web faxing

Nextiva affords limitless web faxing on each plan, whereas RingCentral omits this characteristic from its entry-level package deal.

Toll-free minutes

You’ll get both 1,500, 3,000 or 12,500 toll-free minutes together with your Nextiva subscription, relying on the plan tier. RingCentral solely provides you 100 toll-free minutes included as a base characteristic, and 1,000 or 10,000 toll-free minutes on the subsequent two ranges.

Name recording and voicemail transcriptions

Name recording and voicemail transcriptions are solely obtainable on Nextiva’s costliest plan. These options come customary with each RingCentral subscription.

Texting capabilities

If you need texting capabilities, you’ll have to improve no less than one tier above Nextiva’s entry-level’s base plan. RingCentral has SMS/MMS messaging with each subscription, however the included messages per person are extra restricted in comparison with Nextiva’s texting limits at a equally priced plan.

Superior options

For these of you on the lookout for superior options, RingCentral has plans that include AI-powered assembly insights, dwell transcriptions, dwell name monitoring, whisper and barge and superior name queues. You’ll have to pay or improve to entry a few of these options, however you received’t discover them from Nextiva.

Winner: Nextiva. Whereas RingCentral has extra superior capabilities, Nextiva delivers an unimaginable worth with its toll-free minutes, web faxing and texting — all issues that many companies prioritize over superior name dealing with.

Nextiva vs. RingCentral: Efficiency and uptime

Nextiva and RingCentral ship 99.999% uptime charges; this implies the methods are primarily at all times up and operating, with possibly a couple of minutes max of downtime per yr.

These suppliers are each clear about their efficiency. You possibly can at all times entry service standing pages to see if methods are operating easily, and there’s a whole audit log that tracks outage incidents.

Right here’s a fast abstract from RingCentral that tracks its uptime over the previous yr.

Except for operating easily and being obtainable, each of those VoIP suppliers ship crystal-clear audio and video. The platforms are simply pretty much as good whether or not you’re utilizing the online app, desktop app or cell app, and there’s nearly no distinction in high quality when evaluating the calls side-by-side.

Each every now and then, chances are you’ll expertise static or a dropped name, however this occurs with each supplier, and even landlines are prone.

Winner: Tie. Nextiva and RingCentral each ship industry-leading efficiency and uptime.

Nextiva vs. RingCentral: Safety

Nextiva tackles safety from all angles. On a bodily stage, all knowledge facilities are monitored 24/7/365. Servers are saved in climate-controlled warehouses with 5 biometrics checkpoints and guard stations to limit entry.

Calls are protected utilizing TLS and SRTP encryption from all endpoints, and Nextiva frequently conducts third-party penetration exams to determine any potential vulnerabilities.

As well as, Nextiva has a number of compliance certificates which are acknowledged worldwide, together with ISO/IEC 27001, SOC 2, PCI DSS and HIPAA.

RingCentral’s safety is equally strong — for example, it makes use of TLS and SRTP to encrypt communication. RingCentral makes use of STIR/SHAKEN requirements to mitigate robocalls, and the platform is compliant with RAY BAUM and Kari’s Legislation. Like Nextiva, RingCentral is compliant with SOC 2 and HIPAA. It’s additionally SOC 3 compliant and authorized with HITRUST CSF.

You need to use SSO and multifactor authentication to stop unauthorized person entry to your RingCentral platform and conferences.

Winner: Tie. Nextiva and RingCentral are each extraordinarily safe, and you’ll belief each of them to guard your calls, messages and knowledge.

Nextiva vs. RingCentral: Assist

Nextiva and RingCentral present 24/7 help by way of cellphone, dwell chat and electronic mail. You too can entry self-help supplies on-line by means of the suppliers’ data bases.

Each platforms have an awesome variety of constructive opinions on-line associated to buyer help — all mentioning the velocity, helpfulness and data of help reps. That stated, there are some detrimental remarks for each suppliers, however these appear to be one-off cases quite than a sample to be involved about.

RingCentral does present extra help and help than Nextiva through the preliminary implementation of the platform; nevertheless, RingCentral is extra complicated, so this appears to be supplied out of necessity. Nextiva is straightforward sufficient to deploy with out the additional help.

Winner: Tie. You’ll get 24/7 help from a pleasant and educated rep from both supplier by means of your most well-liked communication channel of cellphone or dwell chat.

Nextiva vs. RingCentral: Latest enhancements

One motive why Nextiva and RingCentral are each so fashionable and effectively favored is that they frequently take steps to enhance the platforms. Whether or not it’s a brand new characteristic, plan enhancement or improve to an present product, you’ll be able to anticipate no less than a handful of enhancements launched by every of those suppliers on a month-to-month or quarterly foundation.

Nextiva’s enhancements

Nextiva frequently makes usability updates to its NextivaONE and NextOS apps. The latest updates centered on directors, making it simpler to bulk edit present customers and navigate the software program. Anybody can even now add places and time zones to contacts.

Earlier this yr, Nextiva added one other caller ID verification that labels all incoming calls as verified or unverified. This easy characteristic will help shield groups from spam and spoofing.

RingCentral’s enhancements

RingCentral lately rolled out RingCentral occasions and much more lately added a ton of built-in AI capabilities. The platform can deal with large-scale on-line, hybrid and in-person occasions with as much as 100,00 attendees.

RingCX rolled out in November of 2023 for many places. Lately, they added real-time agent steerage, making teaching and coaching simpler than ever.

Past that, RingCentral has been placing a ton of emphasis on including AI capabilities to all of its merchandise. For instance, new AI-powered teaching, scoring, and gross sales insights had been added to RingSense for Gross sales.

Winner: RingCentral. Whereas each suppliers make common updates, RingCentral is focusing extra on bringing AI-powered capabilities to its platform.

Ought to your online business use Nextiva or RingCentral?

Nextiva and RingCentral are neck-and-neck in almost each class; for example, each options have sturdy efficiency, uptime and help.

RingCentral has made extra important leaps with its new characteristic releases, significantly associated to AI and productiveness. And whereas RingCentral has extra superior options total, Nextiva nonetheless has the sting by way of total characteristic worth based mostly on its costs and what’s included with every plan.

You possibly can’t go improper with both of those suppliers, however Nextiva is my prime suggestion on this house; Nextiva has a slight edge over RingCentral as a result of it’s a greater match for many companies. If in case you have a bigger firm and wish superior call-handling capabilities, it is best to contemplate RingCentral as a substitute.

Methodology

I check enterprise communication instruments and VoIP suppliers based mostly on the next components:

• Normal and superior options: I be certain the fundamentals are included with each plan (limitless calling, messaging, voicemail, and so on.) after which look to see what superior options are supplied and in the event that they’re obtainable with out paying additional.
• Buyer help: Something lower than 24/7 help drops a notch in my guide, however I additionally assess help channels and whether or not questions or issues really get resolved in a well timed method.
• Third-party integrations: The very best VoIP suppliers combine with different enterprise instruments like CRMs, ERPs, faxing instruments and cloud storage methods.
• Safety and privateness: Redundancy structure, superior encryption, server places, knowledge middle audits, multifactor authentication and superior account administration options are all considered.
• Uptime share: Is there something within the platform’s technical infrastructure that would result in unplanned outages, delays, service interruptions or downtime?
• Demo or free trial: It’s at all times a plus in the event you can strive the platform and run some exams earlier than committing to a cost.
• Total value: All the assorted plan choices, charges, add-ons, month-to-month versus annual pricing, quantity reductions, set up prices, prices per line or extension and person prices.