Microsoft warns Azure Digital Desktop customers of black display screen points

Microsoft warned clients they could expertise as much as half-hour of black screens when logging into Azure Digital Desktop (AVD) after putting in the KB5040525 Home windows 10 July 2024 preview replace.

Extra signs embrace single sign-on (SSO) failures (on Workplace functions resembling Outlook and Groups) blocking connections to backend providers or stopping information syncs and Workplace apps shedding community connectivity whereas different apps like Edge retain entry to the Web and the native community.

“This issue is caused by a deadlock in the interactions between the Azure Active Directory(AAD) broker and the underlying AppX deployment service(AppxSvc) and Background tasks infrastructure service,” Microsoft defined in a brand new entry added to the Home windows launch well being web page on Friday.

“Please note that this issue is different from the scenario where the AppX Deployment Service (AppxSvc) was in an invalid state, causing a black screen. That issue was resolved with Windows updates released on October 22, 2024 (KB5045594), and later.”

This recognized concern is extra prone to seem when utilizing FSLogix consumer profile containers, generally utilized in digital environments like distant desktops.

Home windows 10 Schooling version customers and residential customers of Home windows Residence or Professional editions are unlikely to expertise this black display screen concern since Azure Digital Desktop is extra recurrently utilized in enterprise environments.

Azure Digital Desktop is a cloud-based desktop and app virtualization service that permits clients to make use of Home windows desktops over the Web through Home windows, Mac, iOS, Android, or HTML5-based purchasers.

Microsoft first unveiled it as ‘Home windows Digital Desktop’ in September 2018 and made it typically accessible worldwide one yr later, following a public preview testing part.

In June 2021, the corporate rebranded the digital desktop infrastructure platform to Azure Digital Desktop, including new safety capabilities and pricing choices for distant app streaming.

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