Microsoft has shared a workaround for a identified difficulty affecting Microsoft 365 prospects and inflicting basic Outlook to crash after opening or when beginning up in Protected mode.
Impacted customers can affirm in the event that they’re affected by this particular difficulty by in search of Occasion 1000 or Occasion 1001 crashes within the Home windows Occasion Viewer Software Log with 0xc0000005 exception codes linked to the faulting module ucrtbase.dll.
Based mostly on person reviews, the crashes influence solely Workplace 365 accounts, and so they can’t be solved by reverting to the earlier construct, creating a brand new Outlook profile, and even after a Home windows clear set up.
After investigating this, Redmond says the problem is linked to Microsoft 365 electronic mail accounts and corrupted mailbox shopper and server guidelines.
“After updating to Version 2407 Build 17830.20138 or higher you find that Outlook may unexpectedly close at start up. Outlook will also close if you test in Safe Mode,” the corporate stated in a help doc revealed on Friday.
“This issue has been found to occur if the server-based rules for the M365 email account are corrupted or that Outlook cannot process.”
Till an official repair is launched for this difficulty, Microsoft supplies a short lived workaround requiring basic Outlook customers to delete all electronic mail guidelines linked to their accounts manually.
To do this, you’ll have to:
- To take away the shopper and server guidelines, run the “clean rules” command line by closing Outlook, right-clicking the Home windows Begin button, deciding on Run, and working an ‘Outlook.exe /cleanrules’ command.
- Maintain the Shift key when beginning Outlook to create a brand new profile, however provided that essential. On the Profile Picker dialog, click on Choices, test “Prompt a profile to be used,” then click on “New” and proceed by means of the prompts (official steering is offered right here).
- In case you nonetheless have the problem, go to Outlook Internet Entry and manually take away all the e-mail guidelines.
This week, Redmond additionally shared a workaround for a difficulty blocking Microsoft 365 prospects from signing in or including Gmail accounts in basic Outlook.
Three days later, the corporate additionally supplied a short lived repair for a difficulty inflicting Microsoft 365 apps like Outlook, Phrase, and OneNote to crash whereas typing or spell-checking a textual content.
