Microsoft has shared a brief repair for a recognized problem stopping Microsoft 365 clients from replying to encrypted emails utilizing the Outlook Desktop consumer.
This confirms buyer reviews concerning these points when utilizing the basic Outlook shoppers shared on Microsoft’s neighborhood web site in latest months.
In response to on-line reviews, reinstalling Outlook or creating a brand new profile for the impacted e-mail account fails to deal with the problem.
As Redmond defined in a Thursday assist doc, the problem solely impacts Microsoft 365 clients on Present Channel Model 2402 (Construct 17328.20142) and better, launched on February 28.
It additionally impacts solely those that should reply to emails encrypted utilizing Workplace 365 Message Encryption (OMEv2), now often known as Microsoft Purview Message Encryption.
Affected clients will obtain error messages stating, “Microsoft Outlook was not able to create a message with restricted permission” when attempting to answer to messages utilizing Microsoft encryption.
Official workarounds obtainable
As a brief repair, Microsoft says you’ll be able to nonetheless reply to encrypted emails utilizing the brand new Outlook or Outlook Internet Entry (OWA).
In the event you can solely use the Outlook Desktop app to answer to encrypted emails you obtain, you’ll be able to revert to the final working construct.
To do this, you’ll have to sort Command Immediate within the Home windows search field, right-click Command Immediate, and click on Run as administrator.
Subsequent, you must paste the next instructions within the Command Immediate window and hit Enter after every:
cd %programfilespercentCommon FilesMicrosoft SharedClickToRun
officec2rclient.exe /replace consumer updatetoversion=16.0.17231.20236
Final month, Microsoft additionally rolled again a repair for an Outlook problem brought on by the December Outlook Desktop safety updates triggering incorrect safety alerts when opening ICS calendar information.
Just lately, the corporate additionally resolved one other recognized problem inflicting Outlook desktop shoppers to cease synchronizing with e-mail servers through Trade ActiveSync and a bug inflicting connection issues for Outlook.com customers on each desktop and cell e-mail shoppers.
