Microsoft warned customers of a brand new identified situation which will trigger Phrase for Home windows to delete some paperwork as an alternative of saving them.
As the corporate explains, this bug solely impacts customers of Phrase for Microsoft 365 model 2409, construct 18025.20104. Moreover, this downside solely arises when customers shut Phrase after modifying and are prompted to avoid wasting. After saving their adjustments this manner, the file could disappear.
On impacted techniques, the identified situation causes domestically saved recordsdata to be deleted after saving if the filenames embody the image # or have a capitalized file extension, resembling .DOCX or .RTF.
Redmond confirmed the difficulty after widespread consumer stories complaining that Microsoft Phrase began deleting a few of their saved recordsdata.
Microsoft’s Phrase staff is investigating the difficulty. Till a repair is accessible, affected customers can take a number of steps to work round it, together with checking the recycle bin, because the deleted file could also be recoverable from there.
They’ll additionally manually save their paperwork earlier than making an attempt to shut Phrase. In line with Redmond’s exams, “the issue occurs after saving when prompted on clicking X to close Word. It does not currently reproduce when manually saving before close.”
Moreover, these affected by this bug can allow the “Don’t show the Backstage when opening or saving files with keyboard shortcuts” setting from File > Choices > Save.
One other non permanent repair is to revert to the earlier model till a repair is rolled out by opening a brand new Command Immediate window with administrator privileges from the Home windows search field, pasting the next instructions, and hitting Enter after every:
cd %programfilespercentCommon FilesMicrosoft SharedClickToRun
officec2rclient.exe /replace consumer updatetoversion=17928.20156
Final month, Redmond mounted one other identified situation that affected Microsoft 365 apps like Outlook, Phrase, Excel, and OneNote and brought about them to crash whereas typing or spell-checking a textual content.
Microsoft additionally shared non permanent workarounds in August for identified points triggering Gmail sign-in points for traditional Outlook customers and inflicting Outlook to crash after opening.
