Microsoft is investigating a newly acknowledged challenge inflicting macOS functions to hold when opening or saving information in OneDrive.
As the corporate defined, this identified challenge impacts solely methods working macOS Sequoia, Apple’s newest working system launch.
“Opening or saving files within Desktop or Documents folders can cause the file’s app to freeze. This occurs on macOS 15,” the corporate mentioned in a Friday replace to a assist doc monitoring the latest points in OneDrive.
“We are investigating the issue and will provide more information when available.”
Till a repair is accessible, clients ought to pressure give up the OpenAndSavePanelService course of that hangs due to this challenge and save their information to a location aside from their Desktop, Paperwork, or OneDrive folders.
Redmond advises these experiencing this challenge when saving information to observe this process as a workaround:
- Open Exercise Monitor (you will discover it within the Purposes > Utilities folder or seek for it utilizing Highlight).
- Within the search bar on the high proper of Exercise Monitor, enter OpenAndSavePanelService. Choose the method from the record. It could have very excessive CPU utilization or present “No response.”
- Within the high menu bar, click on the X button and select Pressure Stop, then restart OneDrive and save your Workplace file to a different folder location.
When you’re seeing this when opening information in OneDrive, it is best to:
- Pressure give up the non-responsive OpenAndSavePanelService course of as described above.
- Click on the X button within the high menu bar and select Pressure Stop. Then, transfer the file out of your Desktop or Paperwork folder to a different folder location and open it as ordinary.
Earlier this 12 months, Microsoft additionally mounted a identified challenge that brought about “A different version of the OneDrive app is already connected to this account” errors on methods the place each the App Retailer and standalone variations of OneDrive had been working facet by facet.
The corporate can also be investigating a separate challenge affecting each Home windows and macOS clients, the place a few of them cannot discover information they know are of their OneDrive.
Microsoft advises them to search out them manually by searching to their location utilizing File Explorer or Finder as a workaround. “Opening and re-saving the file may improve its discoverability on mobile or at OneDrive.com,” the corporate mentioned.
