Microsoft has fastened a identified difficulty that was inflicting Phrase to delete some Home windows customers’ paperwork as an alternative of saving them.
On affected techniques, regionally saved recordsdata had been deleted after saving due to this Phrase bug difficulty if their filenames included the # image or had a capitalized filename extension, corresponding to .DOCX or .RTF.
This solely impacted customers of Phrase for Microsoft 365 model 2409, construct 18025.20104, solely once they closed Phrase after enhancing and saved their paperwork when prompted to take action. After saving adjustments to their paperwork this manner, the recordsdata would disappear from their authentic location.
Redmond confirmed the problem final week following widespread consumer studies that Microsoft Phrase was deleting a few of their saved recordsdata.
In a Tuesday replace to the assist web page acknowledging the saving issues, the corporate stated the bug has now been fastened with a service change, which rolled out to all affected prospects.
To get the repair, Microsoft recommends restarting all Workplace apps on affected gadgets and opening Phrase once more.
“If you’re still seeing the issue, please close all open Office apps and re-open Word to ensure the change has been picked up,” it stated.
Workaround additionally out there
A number of workaround measures are additionally out there if the service change has not reached your system.
Earlier than rolling out the repair, Redmond suggested affected customers to verify the recycle bin for the deleted recordsdata and manually save their paperwork earlier than trying to shut Phrase.
These affected by this bug also can allow the “Don’t show the Backstage when opening or saving files with keyboard shortcuts” setting from File > Choices > Save to forestall them from seeing the immediate inflicting these saving points.
One other workaround requires reverting to a earlier model by opening a brand new Command Immediate window with administrator privileges, pasting the next instructions, and hitting Enter after every of them:
cd %programfilespercentCommon FilesMicrosoft SharedClickToRun
officec2rclient.exe /replace consumer updatetoversion=17928.20156
Redmond additionally supplied momentary fixes in August for bugs triggering Gmail sign-in points for traditional Outlook customers and inflicting Outlook to crash after opening.
In September, it fastened one other identified difficulty affecting Microsoft 365 apps like Outlook, Phrase, Excel, and OneNote, which triggered crashes when typing or spell-checking a textual content.
