Microsoft has mounted a recognized situation inflicting macOS functions to freeze when opening or saving information in OneDrive.
As Redmond defined when it first acknowledged the bug in November, it impacts solely techniques operating the corporate’s newest working system launch, macOS 15 Sequoia.
“Opening or saving files within Desktop or Documents folders can cause the file’s app to freeze. This occurs on macOS 15,” the corporate mentioned in a assist doc monitoring the current points in OneDrive.
“We are investigating the issue and will provide more information when available.”
Microsoft has since addressed the bug for customers with techniques operating macOS 15.2, and it additionally supplies a brief workaround for individuals who are but to replace to the most recent macOS model.
Till they improve, prospects are suggested to pressure give up the OpenAndSavePanelService course of that hangs due to this situation and save information to a location aside from their Desktop, Paperwork, or OneDrive folders.
Redmond recommends following this process as a workaround when saving information:
- Open Exercise Monitor (you will discover it within the Purposes > Utilities folder or seek for it utilizing Highlight).
- Within the search bar on the prime proper of Exercise Monitor, enter OpenAndSavePanelService. Then, choose the method from the listing (it could be utilizing plenty of CPU or exhibiting as not responsive).
- Within the prime menu bar, click on the X button and select Pressure Give up, then restart OneDrive and save your Workplace file to a different folder location.
In case you’re experiencing OneDrive freezes when opening information, it is best to:
- Pressure give up the non-responsive OpenAndSavePanelService course of as described above.
- Click on the X button within the prime menu bar and select Pressure Give up. Then, transfer the file out of your Desktop or Paperwork folder to a different folder location and open it as regular.
Redmond can also be investigating a separate bug affecting each Home windows and macOS prospects, the place some cannot discover information they know they’ve saved in OneDrive.
As a brief workaround till a repair is offered, Microsoft advises discovering them manually by shopping to their location utilizing Home windows File Explorer or the Finder app. “Opening and re-saving the file may improve its discoverability on mobile or at OneDrive.com,” the corporate mentioned.
Final 12 months, Microsoft additionally mounted a bug that brought on “A different version of the OneDrive app is already connected to this account” errors on techniques operating standalone and App Retailer variations of OneDrive aspect by aspect.
