Microsoft fixes bug crashing Microsoft 365 apps when typing

​Microsoft has mounted a identified difficulty that causes Microsoft 365 apps like Outlook, Phrase, Excel, and OneNote to crash whereas typing or spell-checking a textual content.

The crashes have an effect on customers of Excel for Microsoft 365, Phrase for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, and OneNote for Microsoft 365 on Model 2407 Construct 17830.20138 or larger.

Microsoft 365 prospects can verify in the event that they’re affected by this difficulty by wanting on the Home windows Occasion Viewer Utility Log for Occasion 1000 or Occasion 1001 with 0xc0000005 exception codes.

Redmond defined that this crash difficulty is triggered by the model distinction between Workplace 2016 proofing instruments and language packs put in on impacted techniques when the language pack isn’t up to date to the most recent model.

“These proofing tools are probably old traces from previous installs or part of Office suite migration. Coexistence of Office 2016 side by side with M365 apps is not supported due to different installation technologies of same version,” the corporate defined when it first acknowledged the bug final month.

“The faulting module name will vary depending on what language packs you have installed. For example, mscss7it.dll for Italian, or mscss7de.dll, for German, with others listed here, Language identifiers and OptionState ID values in Office 2016.”

Microsoft has now mounted this identified difficulty within the following builds for Microsoft 365 apps:

• Beta Channel: Model 2409 (Construct 18021.15000)
• Present Channel Preview: Model 2409 (Construct 18025.20000)
• Present Channel: Model 2409 (Construct 18025.20000) (scheduled to ship on September twenty fourth)

Along with updating to the most recent builds, customers are “strongly recommended” to uninstall the Workplace 2016 proofing instruments in the event that they’re utilizing a more recent model of Workplace and set up the suitable Workplace language packs as an alternative. The Workplace language packs may also robotically replace on Workplace updates.

Nonetheless, in case your Microsoft 365 apps nonetheless shut unexpectedly whereas typing or utilizing authoring options like spell examine after putting in the mounted construct, you should carry out a web based Workplace restore utilizing this process.

​If the Workplace apps maintain crashing, you will have to uninstall and reinstall the language pack by following the steps detailed in this help doc beneath “Step 2: Configure Microsoft 365 language.”

Final month, Microsoft additionally shared non permanent workarounds for identified points inflicting Outlook to crash after opening and triggering Gmail sign-in points for traditional Outlook customers.