Microsoft has rolled out a repair for a recognized difficulty that causes random “Product Deactivated” errors for purchasers utilizing Microsoft 365 Workplace apps.
Consumer studies on Microsoft’s group web site, Reddit, and different on-line platforms present that affected customers obtain “Product Deactivated” warnings in Workplace apps. As the corporate defined when it acknowledged the bug on Thursday, the errors are triggered by licensing adjustments initiated by directors.
The recognized difficulty arises when switching subscriptions from Workplace 365 E3 to Microsoft 365 E3 or when customers are moved between licensing teams, together with Azure Lively Listing or synced on-premises safety teams.
It can be triggered by admins adjusting license or service plan settings, eradicating and re-adding customers to license teams, or toggling the “Latest version of Desktop Apps” service plan underneath the Microsoft 365 subscription.
Over the weekend, Microsoft mentioned the bug inflicting these deactivation warnings has now been addressed.
“The engineering team has deployed a patch on the service side to resolve unexpected product deactivations,” the corporate acknowledged in an up to date assist doc.
Microsoft additionally offers a number of momentary workarounds for affected clients who have not but acquired the repair, asking them to click on the “Reactivate” button on the error banner and sign up when prompted. Alternatively, they will signal out of all Microsoft 365 apps, shut them, and restart them earlier than signing again in to handle the deactivation difficulty.
If the errors persist, customers are suggested to ask their directors to verify the Microsoft 365 subscription administration portal and see if their subscription has expired.
For additional troubleshooting, affected customers are additionally prompted to supply the logs saved within the %temp%/diagnostics listing to assist engineers.
In current months, Microsoft has additionally shared a short lived repair for a recognized difficulty with Microsoft 365, inflicting the traditional Outlook to hold or freeze when copying textual content, and stuck one other bug that crashed Microsoft 365 apps (i.e., Outlook, Phrase, Excel, OneNote) when typing or spell-checking a textual content.
