Microsoft is warning of Home windows crashing with the blue display of loss of life on some ASUS laptop computer fashions when attempting to improve to the most recent model of the working system, Home windows 11 model 24H2.
Microsoft acknowledged the issue in a bulletin late final week, noting that it impacts ASUS X415KA and X515KA laptop computer fashions.
The expertise big defined that it’s working with the laptop computer vendor to resolve the problem and that till an answer is discovered, units prone to getting a blue display of loss of life (BSOD) when attempting to finish the set up of the working system won’t obtain a immediate to replace Home windows.
“After attempting to update to Windows 11, version 24H2, some ASUS devices, specifically the X415KA and X515KA models, might encounter an issue where the system is unable to complete the update,” Microsoft explains.
“During the update process, devices might experience a blue screen with an error message and cannot complete the installation of version 24H2.”
Microsoft means that customers of impacted ASUS laptop fashions chorus from making an attempt to manually replace to model 24H2, be it by the Home windows 11 Set up Assistant or utilizing a media creation software.
These dealing with BSOD errors on their laptop could comply with Microsoft’s directions to resolve the issue and get their laptop again to a working state.
These replace issues come solely two weeks after Microsoft blocked Home windows 11 24H2 updates on sure Intel PCs, additionally due to BSOD issues.
On the time, the issue seemed to be a sound driver utilized in Intel Core and Intel Atom processors. The workaround was to replace the motive force to a more recent model.
This time, no additional particulars or workarounds have been offered however it’s value noting that each X415KA and X515KA are powered by Intel tenth/eleventh era chips.
Home windows 11 24H2 replace issues are additional magnified by the truth that model 22H2 Dwelling and Professional have reached their finish of servicing and acquired their final safety replace this month.
The state of affairs pushes numerous customers to improve their OS to the most recent, actively supported model, which began to roll out at first of the month.
Different issues that customers reported after upgrading to Home windows 11 24H2 embrace gaming efficiency points (partially resolved), responsiveness points with apps utilizing the digicam (unresolved), and Disk Cleanup misreporting out there area (unresolved).
